× WARNING! Only registered Companies are allowed to place orders in this shop. If you are not registered Company with VAT number - please do not place an order.


I. General Information

Regulations define the terms and conditions of use acting Online Store at: http://www.orderandbuild.com conducted by the ORDER AND BUILD limited liability company with registered office in Białystok (15-620) at ul. Elewatorska 29, registered in the register of entrepreneurs kept by the District Court of Białystok, XII Commercial Division of the National Court Register under the number 0000558073, NIP: 5423245361, code: 361543962, e-mail: info@orderandbuild.com, telephone (+48) 517 532 137. (It data are also allocated to file complaints.)
Before using the Store Shop every user should carefully read these rules. Start using the Shop represents acceptance of all the provisions of the Rules of Procedure.
Terms are provided free of charge before the conclusion of the contract of sale, as well as - to a user request Shop - in a way that allows you to grab, play and consolidating the content of the regulations through a data communications system used by the user Store.
Regulations are an integral part of the contract of sale concluded by the vendor with the customer.
Regulations have been drawn up taking into account the requirements laid down in the Act of 18 July 2002. On the provision of electronic services (Dz. U. of 2013. Item. 1422, as amended.), The Act of 29 August 1997. Of Protection of Personal Data (Dz. U. of 2002. No. 101 item. 926 as amended.), the Act of February 4, 1994. on Copyright and Related Rights (Dz. U. of 2006. No. 90 pos. 631 as amended.) and the Act of 30 May 2014. on consumer rights (Dz. U. of 2014., pos. 827 as amended.).

II. Glossary

For the purposes hereof, the following definitions:
a) ADDRESS OF ELECTRONIC - marking an ICT system to enable communication by means of electronic communication, in particular e-mail,
b) business day - one day from Monday to Friday excluding public holidays.
c) ORDER FORM - form to place an order, containing a quantity of ordered goods, customer data and data concerning the delivery of ordered goods.
d) COMMERCIAL INFORMATION - any information used directly to promote goods, services or image of the entrepreneur or a person performing a profession whose right to practice the profession is subject to compliance with the requirements laid down in separate acts, excluding information enabling communication by electronic means with a specific person and information about goods and services serv- reaching effect desired by the commercial entity that contracts the dissemination, in particular without remuneration or other benefits from manufacturers, retailers and service providers.
e) CLIENT - an entity making purchases in the store being a natural person with full legal capacity, a legal person or an organizational unit without legal personality, which the law recognizes the legal capacity uses the Electronic Services,
f) CONSUMER - Client being a consumer within the meaning of Art. 22 1 of the Civil Code,
g) the confirmation link - sent by the store on the e-mail client link by clicking on the Customer confirms to order and accept the terms of the Order,
h) Regulations - these Regulations Store,
i) SHOP - Online Shop run by the Seller at: http://www.orderandbuild.com and being his property, which includes web pages, scripts, graphics and electronically supplied services,
j) SPAM - all kinds of messages, messages and materials sent without the consent of the Seller to other customers.
k) SELLER - ORDER AND BUILD limited liability company with registered office in Białystok (15-620) at ul. Elewatorska 29, registered in the register of entrepreneurs kept by the District Court of Białystok, XII Commercial Division of the National Court Register under the number 0000558073, NIP: 5423245361, code: 361543962,
l) The data communications system - a set of IT equipment and software that provides processing and storage, as well as send and receive data via telecommunications networks by using appropriate for the type of network, terminal equipment within the meaning of the Act of 16 July 2004. - Telecommunications Law ( Dz. U. of 2014. pos. 243)
m) supplying electronic services - the execution of a service, without the simultaneous presence of the parties (at a distance), through the transmission of data on individual request of a recipient, transmitted and received using the devices for electronic data processing; It is entirely transmitted, received or transmitted using telecommunications network within the meaning of the Act of 16 July 2004. - The Telecommunications Law
n) the means of electronic communication - technical solutions, including ICT equipment and their associated software tools enabling individual distance communication when using the transmission of data between ICT systems, in particular e-mail,
o) GOODS - products available in our offer.
p) AGREEMENT FOR SALE - goods Purchase Agreement concluded between the Customer and the Seller through the Store
q) the electronic service - a service provided electronically by the Seller to the Customer via the Internet,
r) ORDER - the order of purchase of goods made by the customer by means of electronic communication

III. Basic information and technical

Use and registration in the store are voluntary and free. Admission to the benefit of the Shop is the acceptance and observance of these Rules.
Admission to the benefit of services provided electronically by the Seller is access to the Internet and properly configured and installed Internet browser capable of displaying Web pages (we recommend using the following browsers in the specified versions or later, enabled "cookies" Internet Explorer 5.0, Netscape 7.0, Mozilla 1.3 or later).
Seller shall via the Internet about their offer on http://www.orderandbuild.com and enables electronically - in accordance with these Rules - the purchase of goods on the basis of the Shop using the order form.
The Sales Agreement, which makes submitting orders in the store by filling Order Form is concluded for a period of time and shall terminate upon delivery, the customer ordered goods.
Seller shall be entitled to periodically disable the availability of Store or part thereof to its expansion or maintenance, short interruptions in access to the store without giving reasons.
Client spaces non-delivery on the Store website illegal content, ie., Among others, infringing personal rights of others, sexually explicit or pornographic, promoting violence.
Seller based on declarations manufacturers or their authorized representatives declares that the goods in the store are approved for marketing and use in the construction industry in the European Union, including Poland, and are devoid of physical and legal defects.
Advertisements, price lists and other information about the goods listed on the Store website constitute an invitation to contract within the meaning of Art. 71 of the Civil Code.

IV. Risks and responsibility

Using the Store is entirely at your own risk Store. The Seller does not give any guarantee correct operation of the Store.
Seller indicates that the use of electronically supplied services involves risks typical Internet environment, such as:
a) spam
b) the viruses,
c) The Trojans,
d) hacking attacks.
Seller is taking steps to eliminate referred to in paragraph. 2 threats, in particular by:
a) to examine files stored on the server anti-virus program and detecting malicious software and actions of third parties.
b) preventing the dissemination of spam.
Seller is not responsible in particular for:
a) any damage caused by improper user Shop by writing or reading messages and Web pages,
b) the content of advertisements placed in the Shop,
c) spam, viruses, Trojan horses and other risks associated with the Internet environment,
d) the interruption of the Store occurring for reasons beyond the seller, in particular for technical reasons, such as maintenance, replacement of equipment, inspection, nor for reasons of force majeure, in particular, strikes, war, flood, fire, etc .;
e) caused by user actions were launched Shop inconsistent with these rules or with generally applicable laws as well as improper use of the Shop;
f) damages resulting from the use of user-Store data and information contained in the store.

V. Copyrights

This shop is owned by the Seller. Store materials contained in the text, graphics and solutions are protected by law, in particular the provisions of the Act dated 4 February 1994. On Copyright and Related Rights (Dz. U. No. 24, pos. 83, as amended.)
Seller agrees to browsing the Web Store, printing and copying portions of the Store solely for personal use user Store.
Shop, as well as its individual elements can not be modified, copied, distributed or published for commercial purposes, unless the seller has given his written consent, subject to paragraph. 2.
By accessing and using the Store, you Store are solely responsible for the conduct violate the law and for any damages resulting from such behavior, also against third parties.
All figures used in this store marks and names or trademarks belong and / or are registered by their owners and are used for informational purposes only, do not be construed as conferring any license or right to use them.

VI. personal data protection

The Data Controller is an ORDER AND BUILD Sp. Z oo headquartered in Białystok.
ORDER AND BUILD Sp. Z o.o as a data controller declares that he entrusted her personal data are protected in accordance with the Act of 29 August 1997. Protection of Personal Data (unified text Dz. U. of 2002. No. 101, item. 926, as amended.) in a way that prevents access to unauthorized persons.
Filling Customer Order Form or send orders by other means of electronic communication is tantamount to consent to storage and processing of personal data in order to perform the contract, any complaints.
The customer can opt in to receive information related to the Shop by e-mail, eg. Information held by the store promotions.
Seller processes personal data to the extent necessary to provide services in the Shop. The processing of personal data carried out in accordance with and subject to the conditions set out in detail in:
a) the Act of 18 July 2002. on the provision of electronic services (Dz. U. No. 144, item. 1204, as amended.);
b) the Act of 29 August 1997. Protection of Personal Data (Dz. U. No. 133, item. 883, as amended.);
c) Ordinance of the Minister of Interior and Administration of 29 April 2004. on personal data processing documentation and technical and organizational conditions which should be fulfilled by devices and computer systems used for processing personal data (Dz. U. No. 100, item. 1024) ;
d) other acts of universally binding law.
The customer has the right to inspect their personal data, correct them and remove them.

VII. Procedure and terms of Orders

In order to conclude the Sale Agreement The customer should set up an individual account (register), and then fill in the order form available on the website http://www.orderandbuild.com. The order should allow the Seller a full identification of the goods, the order quantity and delivery terms.
The customer is obliged to put on the Order Form in line with the actual state data necessary to perform the contract. For customers who are consumers will in particular: first name, last name, email address, delivery address, telephone number. For customers who are not consumers, such data are in particular: the entrepreneur or company name, address, KRS, NIP, company registration number, email address, delivery address, telephone number. If you need a VAT invoice in the order form, please enter the exact data necessary to properly issue a VAT invoice. Placing an order by the customer is tantamount to authorization to issue invoices without having to obtain his signature.
Orders can be placed by clients with their individual account at http://www.orderandbuild.com. Creating a Client's individual account by filling out the registration form found on the http://www.orderandbuild.com.

Order submitted by the Client shall contain:

the type and quantity of ordered goods, the amount of goods is always referred to one of the packaging in which the product manufacturer introduces it into the market,
the expected date of delivery (in the case of goods not available in the current offer Sellers)
choice of method and delivery costs.
determine the preferred method of payment.
In the event of ambiguities relating to the contract sent to the Seller reserves the right to suspend its implementation or modification of the contract. The occurrence of such a situation, Seller agrees to immediately notify the customer and confirmed the changed conditions of the contract.
Seller has the right to refuse orders, limit the method of payment or require prepayment in case the order placed by the customer who is not a consumer raises legitimate doubts about the validity and reliability of the data supplied or method of payment.
In the case of certain goods not available in the current offer of the Seller, the order will be directed to realization of the payment by the Client at least 20% down payment.

Confirmation and execution of orders:

Upon submission of the Order through order form is to press the Client button marked "confirm order" after the selection method of delivery and payment method.
After placing orders, Seller shall immediately be sent to the e-mail client message that contains a statement Sellers receipt of orders, an indication of all the essential elements of contracts, the information on assigning orders.
Purchase Agreement between the Customer and the Seller is concluded upon receipt by the Seller information on the confirmation by the customer and acceptance of the Order by the Seller and sending e-mail client feedback information on the adoption order.
The customer can place orders for 7 (seven) days a week and 24 (twenty four) hours a day via the website http://www.orderandbuild.com Orders placed after hours. 16.00 and on Saturdays, Sundays and holidays will be processed the next business day.
Orders are executed in Polish, Belgium, Netherlands, Luxembourg, France, Great Britain and Germany.
Seller reserves the right to refuse to carry out orders in case of unavailability of the ordered goods.
Upon delivery of the goods is the moment of receiving things from the warehouse of the Seller, in the case of dispatch to entrust it to the carrier trudniącemu the carriage of goods such (Art. 544 § 1 of the Law of 23 April 1964. Civil Code, as amended). Seller provides a method of packing corresponding to the characteristics of goods, in particular its inviolability (art. 545 § 1 of the Law of 23 April 1964. Civil Code, as amended).

VIII. Price, method of payment

Prices of goods shown on the Shop website are quoted in Polish zlotys (for contracts performed in Polish) or in Euro (for contracts performed in other countries outside the Polish referred to in point. VIII, paragraph. 5 of this Regulation) and include VAT . Prices do not include the cost of delivery.
The price of the goods shown on the Shop website is valid at the time of order. This price does not change regardless of changes in the prices in the store that may arise in relation to particular goods at the Customer Order. This does not include delivery costs, if selected by the customer supplier changed the prices of their services.
The price of goods in force for a product of a particular category. Each additional piece requires confirmation of availability and prices by the Seller.
Seller reserves the right to introduce new products to offer, and cancel promotional campaigns or make changes. Change in the conditions of the contract can not take place after its adoption to implementation.
Seller allows the following forms of payment for the goods:
a) cash on delivery - in the case of personal collection
b) bank transfer to the account of the seller indicated the next step in the procedure of order by pressing "Confirm Order" and in the message body, which contains a statement Sellers has received orders referred to in point. VIII, paragraph. 2 of these Regulations - the Seller will make shipment to the Customer's address after receiving the full amount of the transaction,
c) check
d) the cash by courier.
e) using Ogone (payment by credit card).

IX. Transport and delivery of goods

Delivery of goods is in principle payable. The cost of delivery will be added to the contract value.
Contracts with a value in excess of 10,000.00 zł in Poland or 2.500,00 EUR in countries other than Poland, referred to in point. VIII, paragraph. 5 of these Regulations shall be provided at the expense of the Seller.
The cost of delivery is indicated in the Order Form.
Delivery of goods transport organized by the Seller takes place on weekdays from Monday to Friday from 8.00 to 17.00.
Shipment available "stock" is performed within 48 hours from the time record of a payment on the account of the Seller. While the shipment is available on request shall be held within 10 consecutive working days from Monday to Friday.
Personal collection by the Customer is possible on weekdays from Monday to Friday from 8.00 to 16.00.
Seller agrees to deliver the goods against payment Customer own transport (only within 100 km from the seat of each of warehouses: in Poland and Belgium) or foreign, ie. By courier or international shipments anywhere in the country indicated in point. VIII, paragraph. 5 of these Regulations. Service delivery of the goods does not include the unloading. The customer may, by prior arrangement, pick up the goods directly from the warehouse of the Seller.
Shipping fees (gross price):
a) the personal collection of the Seller's warehouse - free of charge.
b) The Seller's own transport within 100 km from the seat magazine - 2 zł for each 1 km (for the transport from the warehouse located at ul. Elewatorska 29, 15-620 Bialystok, Poland) / 1 EUR per each 1 km (for transportation from the warehouse located at: Industrieweg 11B, 9032 Wondelgem, Belgium);
c) in other cases, transportation is via courier or international freight forwarding and transport costs are determined based on the following table:

Package Weight (kg) Cost of transport
3 16 zł / EUR 4
Over 3 to 5 18 zł / 4.5 EUR
Over 5 to 10 21 zł / EUR 5
Over 10 to 20 25 zł / 6 EUR
Over 20 to 30 zł 30/8 EUR
Over 30 to 50 75 zł / 18 EUR
Over 50 100 150 zł / 36 EUR
Over 100 to 200 165 zł / 40 EUR
Over 200 to 500 350 zł / 83 EUR
Over 500 400 zł / 95 EUR

Important information about shipments:
Parameters packages:
The maximum weight of parcels in shipment - 30 kg
The maximum length - 60 cm
Height + width + length <140 cm
The seller is obliged to give the Carrier shipment in condition for its correct transport and delivery without loss and damage
The Seller informs that the carrier is liable for the actual value not greater than PLN 200,000.00 (for Polish) and EUR 50,000 respectively (for countries other than Poland) for each parcel in the shipment marked the bill of lading.
For parcels worth more than 200,000 PLN / EUR 50,000 suggest you purchase additional protection at a cost of 0.1% of the declared value of the shipment.
Entering the value / COD amount in excess of 200,000 PLN / EUR 50,000 on the waybill will accede to additional protection against payment in this respect.
Deliveries shipments are carried out in weekdays 8.00-16.00
Guaranteed by the Carrier date of service of this hour. 8.00-17.00, 48 hours of placing an order for goods with the status "available".
Status goods "on order" will be sent within the time specified by the Seller at the store or in the individual information is sent to the customer via e-mail. Shipping time can also be set individually with the client through contact via email or phone.
For bringing / unloading cargo is shipped by the carrier organized by the Seller corresponds to the customer on their own (not that the responsibilities of the Seller). Other important information about shipping goods:
a) the consignment is the total number of parcels sent at the same time from one place to one consignee,
b) The maximum dimensions of pallets are:

in the case of EUR-pallets: width - 80 cm, length - 120 cm, height of the load to 100 cm,
in the case of pallets with wool insulation width - 125 cm, length - 120 cm, height of the cargo up to 260 cm
c) there is an opportunity to give parcels weighing over 30 kg with the way her pickup and delivery need to be agreed with the client via email. The final amount of the shipping costs Seller will indicate to the Customer in a message that contains a statement the Seller has received orders referred to in point. VIII, paragraph. 2 hereof. The customer is obliged to check the condition of the goods and compliance with the order at the time of receipt. Upon receipt of passes to the Customer ownership of the goods and risks associated with its possession and use. The minimum duration of the customer who is a consumer under the agreement referred to in Article. 12 paragraph. Section. 17 of the Act of 05.30.2014 r. On consumer rights, is 14 days from the date of the agreement. It may be extended due to the implementation of a specific agreement, it can not however be shortened.

X. Withdrawal

Consumer customers in accordance with the Act of 30 May 2014. On consumer rights (Dz. U. of 2014., Pos. 827 as amended.) Has the right to terminate the contract of sale without giving any reason within 14 days of receipt purchased goods. In order to make a statement of withdrawal The consumer can use the withdrawal form available on the website store.
The right of withdrawal does not apply in the case of goods having the characteristics specified by the consumer and manufactured according to his specifications or to meet with their individual needs.
The statement of withdrawal must be sent to: ORDER AND BUILD limited liability company, ul. Elewatorska 29, 15-620 Bialystok and return it to the store.
Returned goods by the customer must be complete. The customer is obliged to ensure proper packaging returned goods to prevent damage during transport. In the event that the goods show signs of use the consumer is responsible to the Seller for a reduction in the value of goods as a result of the use of the goods.
In the event of withdrawal from the Sales Agreement, the contract is considered null and void.
Sellers consumer merchandise returns within 14 days from the date of the notice of withdrawal from the contract. The consumer is required to ensure proper packaging returned goods to prevent damage during transport.
In the case of an effective cancellation by the consumer sales agreements seller will refund the price paid by the consumer using the same method of payment, which used consumer or in any other manner chosen by the consumer to pay, within 14 days of receipt of the declaration consumer of withdrawal subject to par. 8
Seller may withhold the reimbursement payments received from the consumer to the receipt of goods back, or until the consumer has supplied evidence of returning the goods, depending on which event occurs first.
Under the law on consumer rights from the contract giving the customer is obliged to cover the direct cost of returning the goods to the store.

XI. Complaints

The customer prior to receipt of goods should check delivered to him in the presence of the person who supplied it. Any complaints should be reported in the first person supplying the consignment. The person delivering the parcel has the obligation to reported complaints and make transcribe a damage report describing the delivery status at the time of delivery with its visible damage. The customer can refuse to receive the goods damaged.
The Seller is obliged to deliver goods without defects. In case of defects in the goods the customer is entitled - according to their own choice - to take advantage of entitlements guarantees available to the customer from the manufacturer of the goods according to the procedure described in the warranty card or to use the powers conferred on him from the Seller under the warranty.
Entitlement to file a warranty claim, the customer is entitled within two (2) years from the date of delivery of the goods and 1 (one) year from the date of ascertaining the defects of goods. On the principles set out in the Civil Code, the Customer may request to repair the goods, exchange the goods free of defects, reduce the price of the goods or if the defect is material may withdraw from the sales contract.
The customer who is not a consumer can make a complaint by sending a completed complaint form located on page http://www.orderandbuild.com address: info@orderandbuild.com or by registered mail to the address: ul. Elewatorska 29, 15-620 Bialystok. The customer who is a consumer can make a complaint also orally (personal notification, telephone) or in writing (letter, an email at the addresses given in the first sentence).
Written complaint should include:
a) name and the name and address of residence or the Client's office
b) the order number;
c) an indication of the advertised goods with the date of purchase;
d) the Customer's bank account number;
e) a representation of circumstances justifying the complaint;
f) determination of the claim.
To accomplish complaint claims it is necessary to prove the purchase of goods in the store (eg. By attaching proof of purchase, ie. An invoice or receipt).
Shop will inform you of acceptance or rejection of the complaint within 14 days from the date of receipt of the complaint.
If the complaint Seller shall at his own expense replace or repair the goods. Seller indicates that if the repair or replacement of the complained product proves to be impossible or would require excessive costs, will inform the customer immediately. In this case, you are entitled to demand a reduction in the price of goods and refund of the price of the goods or refund the full price of goods while withdrawal.
Due to the characteristics of the equipment and presentation of photos and graphics, the differences in appearance between the visuals of goods presented through a catalog and goods delivered to the Client shall not constitute grounds for complaint purchased goods from non-compliance with the agreement.
Seller reports that reservations concerning the characteristics of goods such as surface quality, uniformity of color (or its shades) and the dimensions should be notified to the Seller prior to their permanent mounting to the floor.
Notwithstanding the foregoing, for the sold goods to the warranty provided by the manufacturers of these goods.
No claims are handled free of charge.
The Seller's liability under the warranty for defects in the goods sold is excluded with respect to clients who are not consumers. In this case, a guarantee given by the producer of the goods.

XII. Final provision

Seller reserves the right to make changes to the Regulations of the important reasons ie .: changes to the law; changes in the modes of payment and delivery; changes in scope or form of payment provided electronic services, change of address - to the extent to which these changes affect the implementation of the provisions of these Regulations.
Information about changes in the Regulations, a summary of the changes will be placed on the main website store for 14 consecutive calendar days of making amendments to the Regulations.